Privacy Policy
How we collect, use, and protect your personal information under UK GDPR.
1. Who We Are
Compuwyze is the data controller responsible for your personal data. If you have any questions about this policy or our data practices, please contact us at [email protected] or via our Contact page.
2. What Personal Data We Collect
Account & Order Information
- Name, email address, phone number
- Billing and delivery addresses
- Order history and transaction details
- Account login credentials (passwords are stored encrypted)
Technical & Usage Data
- IP address and browser type
- Pages visited, time on site, referring URLs
- Device type and operating system
- Cookies and similar tracking technologies (see our Cookie Policy)
Communications
- Emails, phone calls, and messages you send us
- Newsletter and marketing preferences
3. How We Use Your Data
Processing Orders
To fulfil your purchase, arrange delivery, handle returns, and manage your account.
Customer Support
To respond to enquiries, handle warranty claims, and resolve disputes.
Marketing
To send offers and updates where you have given consent or we have a legitimate interest.
Legal Compliance
To comply with tax, accounting, and legal obligations including fraud prevention.
4. Legal Basis for Processing
| Purpose | Legal Basis |
|---|---|
| Processing orders and payments | Performance of a contract |
| Sending order confirmation and updates | Performance of a contract |
| Marketing emails (opted in) | Consent |
| Fraud prevention and security | Legitimate interests |
| Legal obligations (VAT records etc.) | Legal obligation |
| Website analytics and improvement | Legitimate interests |
5. Who We Share Your Data With
We do not sell your personal data. We may share it with trusted third parties who help us operate our business:
- Payment processors (e.g. Stripe, PayPal) to handle secure payments
- Delivery couriers (e.g. DPD, Royal Mail, FedEx) to fulfil your order
- Email service providers for transactional and marketing emails
- Analytics providers (e.g. Google Analytics) to understand website usage
- Legal and regulatory authorities where required by law
6. Data Retention
- Order and account records: 7 years (for tax and accounting purposes)
- Marketing preferences: until you unsubscribe or withdraw consent
- Website analytics: 26 months
- Warranty claims: duration of warranty period plus 1 year
7. Your Rights
Access
Request a copy of the personal data we hold about you.
Rectification
Ask us to correct inaccurate or incomplete data.
Erasure
Ask us to delete your data where there is no legitimate reason to keep it.
Object
Object to processing based on legitimate interests or for direct marketing.
Portability
Receive your data in a structured, machine-readable format.
Restrict
Ask us to suspend processing of your data in certain circumstances.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to complain to the Information Commissioner's Office (ICO).
8. Cookies
We use cookies to improve your experience on our website. For full details see our Cookie Policy.
9. Security
We take appropriate technical and organisational measures to protect your personal data. Our website uses HTTPS encryption for all data transmission.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be published on this page with the effective date shown at the top.
Data Protection Enquiries
For any questions about how we handle your data, please get in touch.
Contact Us