Returns Policy
Straightforward, fair returns. No unnecessary hassle.
30-Day Returns Window
If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a refund or exchange. Items must be in the same condition as received.
Eligibility
To be eligible for a return, the following conditions must be met:
- The return request is raised within 30 days of the delivery date
- The item is in the same condition as received — not installed into a live system, no new physical damage
- All original accessories, cables, and documentation are returned
- The item is securely packaged to prevent damage in transit
Important — Data on Drives
If your order included hard drives or SSDs, please ensure you securely wipe any personal or business data before returning. Compuwyze cannot be held responsible for data left on returned storage media.
How to Return an Item
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Contact Us First Email [email protected] or use our contact form with your order number and reason for return. We will issue a Return Merchandise Authorisation (RMA) number.
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Package Securely Use the original packaging where possible. We recommend double-boxing heavy server equipment. Include your RMA number on the outside of the package.
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Send Your Return Ship to the address provided in your RMA confirmation. We recommend using a tracked and insured service. Customers are responsible for return postage costs unless the item is faulty.
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Inspection & Refund Once received, we will inspect the item and process your refund within 5 business days. You'll receive an email confirmation when the refund is issued.
Refunds
Refunds are issued to your original payment method within 5 business days of us receiving and inspecting the returned item.
Standard Returns
Full product refund. Original outbound postage is non-refundable. Return postage is the customer's responsibility.
Faulty or Incorrect Items
Full refund including original postage. We will arrange and cover the cost of return collection.
Faulty or Dead-on-Arrival Items
If your item arrives faulty, damaged in transit, or not as described, contact us within 48 hours of delivery. We will arrange:
- A free collection from your premises
- A replacement unit (subject to availability) or a full refund including all postage costs
- Priority handling — we aim to resolve DOA cases within 3 business days
Items Not Eligible for Return
- Custom-configured or built-to-order systems
- Software licences, activation keys, or digital products
- Items that have been installed, modified, or show signs of damage caused after delivery
- Items returned without an RMA number